A little help before and after your order. If your question is not covered below, email support@lilymonroe.com.
Frequently asked questions
Where do you deliver?
We ship to the United States, with free standard tracked shipping and no minimum order value.
How long does delivery take?
Allow 1–2 business days for processing and an estimated 4–7 business days after dispatch: about 5–9 business days in total. Carrier delays and remote destinations can take longer. Delivery details.
How can I track my order?
We email tracking details after dispatch; allow up to 24 hours for the email and additional time for the first carrier scan. Visit Track order with your order details.
Can I return something?
Request a return within 30 days of delivery. Change-of-mind items must be unworn and unused with tags and original packaging. Contact us for authorization and the destination before posting. You pay change-of-mind return postage; there is no restocking fee. Full returns policy.
How do I choose a size?
Our current collection is available in S, M, L and XL. Select a size on the product page. Fit varies by style; these labels are not a universal US size conversion. Email our support team before ordering if you need help choosing.
What if my item is damaged or incorrect?
Email support@lilymonroe.com with your order number and photographs. We will arrange an appropriate replacement or refund and cover any return postage needed to resolve our error.
Orders, payment & support
Can I change or cancel an order?
Contact us within 12 hours of ordering to request a free cancellation. After that, we will check whether fulfillment can still be stopped. Address or item changes depend on the fulfillment stage. Once dispatched, follow the return instructions.
When will I receive my refund?
Allow up to 14 calendar days from the date we receive your eligible returned item for the refund to reach your original payment method. This total includes inspection, our refund processing and the time taken by your bank or payment provider. Return shipping time is not included.
If your refund has not arrived by then, email support@lilymonroe.com with your order number. Read the full refund policy.
Which payment methods can I use?
The available methods are displayed at checkout and in the payment icons on the store. Payment options can vary by device and eligibility.
How should I care for my item?
Follow the garment care label. Check the material information on its product page before choosing a washing or drying method.
How do I contact you?
Contact support@lilymonroe.com with your question or order number.
Monday to Friday: 9:00 AM to 5:00 PM
Saturday to Sunday: 9:00 AM to 1:00 PM
Eastern Time (ET)