Shipping policy

Last updated: September 18, 2026

This policy explains how orders from Lily Monroe are processed, shipped and delivered. Please read it before placing an order, and contact us if your order is needed by a particular date.

Delivery at a glance

Destination: United States.
Standard tracked shipping: free on every order, with no minimum purchase.
Order processing: 1–2 business days.
Transit after dispatch: an estimated 4–7 business days.
Total estimated delivery: 5–9 business days.
Order cutoff: 2:00 PM Eastern Time.

Processing your order

Processing covers payment checks and preparation for dispatch. Orders placed after 2:00 PM Eastern Time, on weekends or on public holidays begin processing on the next business day. Business days are Monday to Friday, excluding public holidays. If we need to clarify an address or payment detail, processing may pause while we contact you.

Where we deliver and what it costs

We currently accept orders for delivery to the United States. Standard tracked shipping costs $0 USD and there is no minimum order value. The shipping options available for your address are shown at checkout. Remote destinations, including Alaska and Hawaii, may require additional transit time. Contact us before ordering if your address has special delivery restrictions.

Dispatch and fulfillment

An order containing several items may arrive in separate parcels, with tracking supplied for each shipment when available. There is no additional standard shipping charge for a split shipment.

Tracking your parcel

We email tracking details after dispatch; allow up to 24 hours for the notification and additional time for the carrier's first scan. Use the Track order page to check progress. A tracking number can exist before the carrier has scanned the parcel. Check your spam folder if you have not received an expected email.

Delivery estimates and delays

The 5–9 business-day total combines processing and estimated transit. These are estimates rather than a guaranteed delivery date. Carrier disruption, weather, customs checks, public holidays and remote addresses can affect arrival. If your parcel has not arrived within 15 business days after dispatch, contact us with your order number. We will investigate and arrange an appropriate replacement or refund where delivery cannot be completed.

Incorrect addresses and delivery problems

Check your delivery details before payment. Email us immediately about an error; we cannot guarantee a change once fulfillment has begun. If tracking says delivered but you cannot find the parcel, check the delivery location, household members and any carrier notice, then contact us. If a parcel is returned to the sender, we will review the reason and discuss the available resolution before arranging any further shipment.

Damaged parcels or missing items

Keep the packaging and contact us with your order number and, where possible, photographs of the parcel, label and affected item. Tell us which item is missing if the order appears incomplete. We will check whether another parcel is on its way and help resolve any confirmed loss, damage or fulfillment error.

Taxes, duties and payment currency

Store prices are in US dollars. Any tax collected by the store is shown in the checkout total before payment. If a destination authority assesses an import charge that was not collected at checkout, it may be payable by the recipient. Contact us before ordering if you need clarification about a destination or charge.

Cancellations and returns

Request a free cancellation within 12 hours of placing an order. Once an order has been dispatched, use the return procedure after delivery. Our returns and refunds policy explains the 30-day window, return postage and refund timing. Nothing in this policy limits mandatory consumer rights.

Contact Lily Monroe

Email support@lilymonroe.com for product questions, order updates, returns or privacy requests. Include your order number if your enquiry relates to a purchase. Do not email full card numbers or account passwords.

Customer care hours: Monday to Friday, 9:00 AM to 5:00 PM; Saturday to Sunday, 9:00 AM to 1:00 PM, Eastern Time (ET).