Privacy policy

Last updated: September 18, 2026

Lily Monroe is responsible for the personal information handled for this store. This policy explains what information we collect, how it is used and shared, and the choices available when you browse, buy or contact us.

Information you provide

We receive contact details, billing and delivery addresses, order information, account details where an account is created, and the contents of support messages. If you ask about a return, you may provide photographs and information about the item. Please share only information needed to deal with your request.

Payment and transaction information

Shopify and the payment providers used at checkout process payment details. We receive transaction information needed to confirm payment, fulfill orders, handle refunds and address fraud or disputes. Do not send complete card details or banking passwords to our support inbox.

Information collected when you browse

Shopify and connected storefront services may collect your IP address, browser and device information, cookie identifiers, pages viewed, referral details and interactions with the store. Essential technologies support checkout, account access, security and privacy preferences. Optional analytics and advertising technologies depend on the services in use and your choices where applicable.

How we use personal information

To accept payment, process orders, deliver items and provide tracking.
To answer questions, administer accounts, handle returns and issue refunds.
To prevent fraud, investigate misuse and keep the store secure.
To maintain and improve the storefront and understand how it is used.
To send order messages and, where permitted, marketing communications.
To maintain required business records, comply with legal duties and resolve disputes.

Grounds for processing

Where data-protection law requires a legal basis, we rely on performing a purchase contract, complying with legal obligations, our legitimate interests in operating and securing the store, or consent where required. You may withdraw consent for optional processing; withdrawal does not affect processing that was lawful before it was withdrawn.

Who receives information

We share information needed for store operations with Shopify, payment processors, fraud-prevention services, supplier and fulfillment partners, delivery carriers, tracking services and communications providers. Analytics or advertising providers may receive browsing information where those services are enabled and permitted. We may disclose information to comply with lawful requests, protect rights or respond to fraud and security concerns.

Shopify provides the commerce platform and may process some information for its own purposes under its privacy terms. Read Shopify's privacy policy for details of its role.

International processing

Shopify and other service providers may process information outside your country. An order therefore involves transfers of information needed for fulfillment and support. Where applicable law requires safeguards for international transfers, the relevant contractual or other lawful protections apply.

Cookies and advertising choices

Read our cookie policy for the purposes of cookies and available controls. Some US privacy laws treat certain advertising-related disclosures as a sale or sharing of personal information, even where there is no exchange of money. Where applicable, use the storefront's privacy controls or contact us to exercise your opt-out rights. We do not make a blanket promise that all advertising technologies are absent.

How long we retain information

Retention depends on why information is held. Order and transaction records are kept as required for tax, accounting, returns, disputes and other legal obligations. Support correspondence is retained as reasonably necessary to deal with enquiries and maintain relevant order history. Marketing information is kept while needed for permitted communications, with suppression details retained where needed to respect an opt-out. Cookie lifetimes vary by their purpose and provider.

Your rights

Depending on your location, you may request access to, correction or deletion of information, a portable copy, restriction of processing, or an objection to particular uses. Eligible US residents may have rights to opt out of targeted advertising or sale/sharing, to use an authorized agent and to appeal a denied request. These rights are subject to applicable conditions and exceptions, including records we must keep by law.

Email support@lilymonroe.com to make a request. We may verify your identity and an agent's authority before acting. We will respond within the period required by applicable law and will not discriminate against you for exercising protected rights. If you disagree with our response, reply to request a review. You may also contact the relevant data-protection authority where that right applies.

Marketing preferences

You can unsubscribe using the link in marketing emails or contact us directly. Opting out of marketing does not stop necessary messages about purchases, payment, delivery, returns or security.

Security, children and external sites

We use reasonable measures to protect personal information, but no internet transmission or storage system is completely secure. The store is intended for adults and is not directed to children under 16. If you believe a child has supplied information, contact us. External websites have their own privacy practices; review their notices before submitting information.

Changes and contact

We may revise this policy when store services or legal requirements change. The date above identifies the current version. Contact us with privacy questions or requests.

Contact Lily Monroe

Email support@lilymonroe.com for product questions, order updates, returns or privacy requests. Include your order number if your enquiry relates to a purchase. Do not email full card numbers or account passwords.

Customer care hours: Monday to Friday, 9:00 AM to 5:00 PM; Saturday to Sunday, 9:00 AM to 1:00 PM, Eastern Time (ET).